Privacy Policy
1. Overview
Sonik, S.A.S. (together, “Sonik”, “we” or “our”) respects your privacy and is committed to
to protect the personal data we hold about you. This Privacy Policy explains our practices.
with the compilation, the use and processing of personal data through our mobile application
and services associates (in set, the “Services”). Sonik is the data controller of
personal data collected and you are responsible for the processing of your personal data.
Sonik is a mobile application that allows users to create events, generate tickets and manage the ticket
by scanning tickets. This Privacy Policy explains our practices with respect to personal data
we collect and process information about you. It includes the information we collect through our mobile application and related interactions (together, the “Services”). Your privacy and the safety of your staff
data is very important to us and we want to explain in a transparent way how and why we collect it,
store, share and use your personal data.
By using any of our Services, you acknowledge that you have read and understood the
practices contained in this Privacy Policy. This policy may be updated from time to time, so
Check back regularly to stay informed.
2. Data we collect
We collect information that identifies, relates to, describes or is capable of being associated
with, or could reasonably be linked, directly or indirectly, to a particular user or household
(“personal data”). The types of personal data we collect depend on your interactions with us and
how uses the Services.
Categories of data we collect:
● Identifiers: Such as your name, email address, phone number, and any other personal data
identifiers provided during registration.
● Categories of personal information: This includes data such as your name, date of birth and
phone number provided during registration to create events or purchase tickets.
● Business Information: Records of transactions related to the creation of events,
generating inputs and other interactions within the application.
● Technical data: Information about your device, such as unique device identifiers, IPs
address, operating system, browser type, and network information.
● User Interactions: Data related to your interactions with the Services, such as an event
creation, generation of entries, scanning of entries and support inquiries.
We do not collect: Biometric information, precise location data, or any sensitive personal data
unless they are explicitly provided for certain services (such as financial transactions in future phases).
3. How we use your personal data
We collect and process your personal data for the following business and commercial purposes:
● To provide and improve our services: To operate and improve the Services,
including event creation, ticket generation and customer support.
● To contact you: To send transactional emails related to account creation,
support inquiries or event updates.
● Audit and security: To monitor the use of the Services, detect security incidents,
and protect yourself against fraudulent or illegal activities.
● Legal Compliance: To comply with applicable laws, regulations, and law enforcement requests
enforcement agencies.
● Business Operations: To plan, forecast and improve the quality of our services, and
protect the rights, property and safety of Sonik, our users and third parties.
4. How we obtain your personal data
I collected your personal data in the following ways:
● Directly from you: When you provide data during account registration, event creation,
or customer service inquiries.
● Automatic: We may collect technical information, such as device details, IP
addresses and interactions with our application through the use of the Services.
● From service providers: If applicable, we may receive certain data from third parties
service providers, such as payment processors in future phases.
5. Legal Bases for Processing
We process personal data based on one or more of the following legal bases:
● Execution of a contract: We process personal data to execute the contract we have
with you, as described in our Terms of Use.
● Legitimate Interests: We may process personal data to protect rights, security and
owned by Sonik, its users and others.
● Legal obligations: We may process personal data to comply with legal requirements,
government requests and enforcement of legal claims.
6. Who do we share your data with?
We may share your personal data with the following categories of third parties:
● Suppliers of services: If applicable, to help provide our services, such as hosting
payment providers or processors (in future phases).
● Government agencies or law enforcement agencies: If required by law or in response to a valid request
requests from the authorities.
● Third parties in business transfers: In case of merger, acquisition or sale of
assets, your personal data may be disclosed and transferred as part of the business
transaction.
We do not sell personal data or share it with third parties for their direct marketing purposes.
7. Your rights with respect to personal data
You have the following rights in relation to your personal data:
● Right of access: You can request access to the personal data we hold about you.
● Right to rectification: You have the right to request corrections to inaccurate personal data
data.
● Right to deletion: You can request the deletion of your account and your personal data by doing the following:
by contacting support@sonik.fm.
● Right to withdraw consent: When the processing of personal data is based on your
consent, you can withdraw that consent at any time.
8. Retention of personal data
We keep personal data for as long as necessary to fulfill the purposes described in this Privacy Policy
Policy, including legal, accounting, or reporting requirements After deleting the account, everyone
associated personal data is deleted from our systems unless otherwise required by law.
9. Security of its data
We implement reasonable security measures, including encryption, to protect your personal information
data resulting from unauthorized access, alteration or destruction. However, no security system is
completely secure and we cannot guarantee the absolute security of your information.
10. International data transfers
We store and process personal data in the cloud using MongoDB, which may include data
transfers to locations outside Colombia. By using our Services, you accept the transfer,
storage and processing of your personal data outside of Colombia. We take steps to ensure
that your data is protected in accordance with Colombian data protection laws.
11. Amendments and updates to this privacy policy
We may update this Privacy Policy from time to time to reflect changes in our practices or
applicable law. We will notify you of any significant changes by posting the updated Privacy Policy
in the app or via email. The updated policy will take effect 30 days after notification.
12. Contact Information
If you have any questions, concerns or requests regarding this Privacy Policy or about how
process your personal data, please contact us at:
● Email: support@sonik.fm
